Transactional Analysis for Developing Positive Communication Competencies in Working Relationships (Level 2)

Course Accreditation under the Singapore Workforce Skills Qualification System (WSQ)
(Course Code: CRS-Q-0041380-SSC)
Level 2
Transactional Analysis for Developing Positive Communication Competencies in Working Relationships

This course has met the course accreditation criteria for the accreditation scope Training and Assessment

Next Course Run: 6 September 2025

Training Hours: 6

Assessment Hours: 1

Learning Objectives

A. Develop Self and Situation Awareness to Construct and Build Relationships with Stakeholders

• Identify the strengths and areas for improvement of one’s personality to better manage work relationships
• Recognise one’s behavioural vulnerabilities, and how these impact relationships at the work place
• Apply possible strategies and follow up actions to build positive relationships with stakeholders

B. Construct and Build Relationships using the Ego States Model

• Understand self and others using Transactional Analysis (TA) in professional practice
• Use self-assessment tools to evaluate self and others
• Analyse and discuss professional development needs using personality profiling tool

C. Build Effective Communication for Positive Relationships Using Transactional Analysis

• Use Transactional Analysis (TA) as a model to build and strengthen relationships
• Apply effective communication strategies to achieve effective relationships
• Demonstrate competencies to co-create solutions in managing challenging situations and relationships

Facilitators:

• Dr Jessica Leong, Teaching & Supervising Transactional Analyst
• Ms Charlene Teo, Diploma in Adult and Continuing Education (DACE)

Assessors:

• Dr Jessica Leong, Teaching & Supervising Transactional Analyst
• Ms Babara Seet, ACTA Adult Educator
• Ms Kong Seet Mui, Advanced Certificate in Training & Assessment
• Ms Charlene Teo, Diploma in Adult and Continuing Education (DACE)

Time:

• 8:45 am – 5:30 pm

Venue:

• 2 Bukit Merah Central #03-07, Singapore 159835

Inquiries:

• Email: bernetata@gmail.com
• Telephone: Angela at 9817 7311

Funding by SSG only for Singaporeans and PRs.

Administrative Fees ($130/-) include:

• Statement of Attainment from SSG
• Course Materials
• Assessor’s Fees
• Administrator’s Fees
• Coffee/Lunch/Tea Breaks

Notes on SSG Funding

• Claims can be made only by Berne TA Center for SSG funding if you attain 100% attendance for Singaporeans and PRs; otherwise you will have to pay the full non-subsidised amount.

• Non-Singaporeans and non-PRs are eligible for SSG Level 2 Statement of Attainment certification, but are NOT eligible for SSG funding.

Two Modes of Payment by:

1. Bank Transfer
   • PayNow: UEN 200715485W
   • Beneficiary Name: Berne TA Center Pte. Ltd.
   • Beneficiary Bank Name: Oversea-Chinese Banking Corporation
   • Bank Account: 569019201001
   • Bank Code: 7339
   • Branch Code: 569
   • Swift Address: ocbcsgsg
   • Branch: OCBC Harbourfront Branch
2. Cheque
   • Should be crossed and made payable to “Berne TA Center Pte. Ltd.”. Cheque must not be post-dated. Please mail the cheque to: 1 Kay Siang Road #08-01/02, Singapore 248922.