Other Courses

Short Courses conducted by JC INTEGRA

Other short courses conducted by Berne TA Center’s associate JC Integra Consultancy Services

Courses conducted by JC INTEGRA	Duration
Transactional Analysis and Building Relationships in an Academic Environment	2 days
Coaching, Mentoring and Counselling: A Helping Process	2 days
Effective Appraisers and Appraisees	2 days
Crisis Intervention in Critical Incidents – a two-part programme: Part 1: Coaching and Counselling Part 2: Crisis Intervention	3 days
Managing Sexual Harassment in the Workplace	1 day
Leveraging Customer Service through Psychology	2 days
Towards Service Excellence – Understanding the Psychology of Customers	2 days
Developing People for Higher Performance	2 days
Achieving Personal & Professional Success	2 days
Mentoring Competencies	1 day
Transactional Analysis Counselling In Action (TACIA)	2 days
Mentoring Training Programme	2 days
Achieving Personal & Professional Success	3 days
Think. Care. Surprise.Your Customers	2 days
Workplace Crisis and Trauma: Peer Support Group	2 days
Emerging as an Emotional Warrior in Challenging Situations	1 day
The Coaching Conversation for Higher Performance	1 day
Partners: Soar As One	2 days
Engaging Employees Thru’ Professional Feedback	1 day
Leveraging on Parent and Child Relationship Thru’ Psychology	2.5 hours
Celebrating and Leveraging Diversities: Team Building	4 hours
Counselling the Cancer Patients	2 days
Managing Stress Relocation	½ day
Personal and Social Climber – What Makes Me Tick	2 days
Transactional Analysis for Customer Training (TACT) for Financial Services	2 days
Leveraging Leadership Commitment for Financial Services	2 days
Personal and Situation Awareness	1 day
Para-Counselling for Critical Incidences	2 days
Leveraging Personal and Professional Success	2 days
Emotional Resilience for Service	1 day
Management and Interventions of Crisis and Major Setbacks	1 day
Building Resilience and Competencies in Crisis Management	2 days
Building Managing Challenging Situations amid Pandemic	2 days
Up your Social & Mental-Q amid Pandemic	2 days
Mental Wellness amid Pandemic through Transactional Analysis (TA)	3 hours
Mental Wellness amid Pandemic	3 hours

COURSES

MANAGING CHALLENGING SITUATIONS WITH CUSTOMERS AMID PANDEMIC (2-DAY PROGRAMME)

Synopsis

This two-day programme is designed to build participants’ emotional intelligence and problem-solving competencies, so that they can respond effectively when they encounter challenging situations with customers.  Participants will use their “real-world” case studies in the learning and teaching environment to calibrate their competencies when responding to customers via phone, email, and face-to-face contact.

Learning Outcomes

By the end of the programme, participants will be able to:

Day 1

• define what is a “challenging” situation in the workplace;
• understand paradigm and paradigm shifts;
• know themselves and their customers under challenging situations;
• transact and stay effective with angry, dismissive, upset, irritated, demanding and annoyed customers; 
• know behavioural style(s) in stressful situations;

Day 2

• apply the “ASKS” Model and Bull’s Eye Transaction to identify, analyse and manage difficult situations;
• apply the “HEAT” framework to manage customers’ negative emotions and needs; and
• apply the competencies of assertiveness and negotiation in challenging situations.

UP YOUR SOCIAL & MENTAL-Q AMID PANDEMIC (2-DAY PROGRAMME)

Learning Outcomes

DAY 1

Part I- An Introduction to Understanding Self and Others to Build EQ Competencies

Understand self and others better using Transactional Analysis (TA). 

Know my temperament and personality.  

Recognize vulnerabilities under challenging situations.

Part II- Life Positions and Distress (Mental Resilience)

Thrive with stress and manage challenging situations at the workplace.

Part III- Ego States Analysis and Personality (Strengths Builder)

Know my personality functions and find my strengths in my personality to build relationships with others.

DAY 2

Part IV- Transactional Analysis and Strategic Communication (Social Intelligence)

Use communication strategies for effective communication and build healthy relationships.

Use communication strategies to co-create relationships and solutions.

Part V- Script Analysis (Mental Resilience)

Manage the past and make effective changes for the present and project to the future. 

Part VI- Drivers and Work-styles

Know my Drivers and use them as gifts at the workplace.

Part VII- Strokes Theory (Social Resilience)

Motivate self and others at the workplace.

MENTAL WELLNESS AMID PANDEMIC THROUGH TRANSACTIONAL ANALYSIS (TA) (3-HOUR TALK)

Synopsis

This talk taps on three major TA theories to help learners lead, adjust and thrive in unstable and unprecedented challenging situations. It is designed to help learners integrate TA in building individual-family and corporate resilience.

Learning Outcomes

• Learn to lead a balanced life amid the coronavirus outbreak using a TA Modality;
• build mental, social and emotional resilience through TA; and: 
• adjust to I am OK and You are OK in unprecedented circumstances.

MENTAL WELLNESS AMID PANDEMIC (3-HOUR TALK)

Synopsis

This talk help learners lead, adjust and thrive in unstable and unprecedented challenging situations. It is designed to help learners in building individual-family and corporate resilience.

Learning Outcomes

• Learn to lead a balanced life amid the coronavirus outbreak;
• Build mental and emotional resilience; and 
• Adjust to positive mindsets in unprecedented circumstances and actions.

BUILDING RESILIENCE AND COMPETENCIES IN CRISIS MANAGEMENT (2 Days)

This 12-hour course is to facilitate participants to assist person-in-need in crisis management.

Learning Outcomes

To equip participants with essential competencies to:

• define and understand crisis situations
• understand emotional, psychological and behavioural reactions in a crisis;
• know the qualities, roles and responsibilities of a crisis interventionist;
• intervene using support counselling competencies;
• use four micro-behavioural competencies to build rapport and relationship;
• provide self-care after the crisis event;
• help individuals to adjust to the aftermath of crisis; 
• help the recovering individuals to achieve an optimal level of well-being and mental health; and
• introduce the concept that positive adjustments can take place post trauma and crisis. 

Administrative Details 

• Professional Fees: S$3,800.00 per day   
• Duration: 2 Days

MANAGEMENT AND INTERVENTIONS OF CRISIS AND MAJOR SETBACKS (1 Day)

This one-day course is to facilitate individuals in crisis management.

Learning Outcomes

• To equip individuals with essential competencies to:
• define and understand crisis situations;
• understand Crisis and Impact (emotional, psychological and behavioural reactions);
• know the qualities, roles and responsibilities of a crisis interventionist;
• intervene using the “CIA” Model and four micro-behavioural competencies;
• help individuals adjust to the aftermath of crisis; and
• provide self-care after the event.

Administrative Details 

• Professional Fees: S$3,800.00 excluding materials
• Facilitators: Dr Jessica Leong and Dr Francis Heng

MENTAL WELLNESS IN CHALLENGING SITUATIONS AT WORK

DURATION: 4 HOURS

Goals

• To help staff cultivate their internal resources to achieve an optimal level of mental well-being at the workplace in challenging situations including the current pandemic;
• To identify early mental health related issues among their peers and provide appropriate mental and emotional support

Synopsis

The seminar will look at tools, strategies and competencies that staff members could use to identify early psychological stress symptoms, and in so doing, be able to better lead and direct interventions to support staff to thrive in unprecedented challenging situations.  The content of the seminar is designed to help participants build capacity and tenacity, leverage support resources, and acquire self-management skills to develop mental-socio-emotional resilience. Participants will also acquire knowledge and skills to escalate cases, and support peers to regain mental health and well-being.

Learning Outcomes

• Know the definitions of mental well-being and stress
• Understand potential mental health concerns/conditions (Anxiety, Stress, Burnout and Depression) encountered by individuals who experience difficult circumstances at the workplace
• Apply the Tripartite Advisory on Mental Well-being at workplaces
• Identify stressors and causative factors of stress at the workplace
• Respond effectively to emotional, psychological and behavioural reactions in stressful situations
• Provide basic knowledge/skills on how to reach out, empathize and support others in distress
• Identify signs of mental distress in colleagues, and when they should escalate to management and/or refer to mental health professionals
• Use tools to help staff lead a balanced life and work towards a state of well-being even in unprecedented challenging times
• Enhance the physical, emotional, social, and mental well-being of everyone

HARNESS MENTAL WELLNESS IN CHALLENGING SITUATIONS

DURATION: 4 HOURS

Goals

• To help leaders become pillars of support to achieve an optimal level of mental health strength and well-being at the workplace.
• To identify early mental health related issues among staff members and intervene professionally and effectively

Synopsis

The seminar will look at tools, strategies and competencies that leaders and management could use to identify early psychological and stress symptoms, and in so doing, be able to better lead and direct interventions to support staff to thrive in unprecedented challenging situations.  The content of the seminar is designed to help leaders build and leverage interventions, tenacity and balance staff members’ mental wellness gradually in order to develop mental-socio-emotional resilience.  Leaders will acquire knowledge and skills to escalate interventions and support staff to regain mental health strength and well-being.

Learning Outcomes

• Understand the definitions of “crisis and challenging” situations.

• Respond effectively to emotional, psychological and behavioral reactions in stressful situations.

• Understand potential mental health issues (Anxiety, Stress, Burnout and Depression) encountered by team members who experience difficult circumstances.

• Apply tools to help staff lead a balanced life and work towards a state of well-being even in unprecedented challenging times.

• Demonstrate effectively the necessary disposition and competencies to build mental and emotional resilience.

• Enhance the physical, emotional, social, and mental well-being of everyone.

• Establish and maintain positive and healthy empathic relationships with each other.

• Practise evidence-based relaxation techniques to reduce stress.

MENTAL WELLNESS AT WORKPLACES

DURATION: 8 HOURS

Goals

• To help leaders become pillars of support to achieve an optimal level of mental health strength and well-being at the workplace
• To identify early mental health related issues among staff members and intervene professionally and effectively

Synopsis

The seminar will look at tools, strategies and competencies that leaders, line managers and supervisors, Human Resource leaders and management could use to identify early psychological and stress symptoms, and in so doing, be able to better lead and direct interventions to support staff to thrive in unprecedented challenging situations.  The content of the seminar is designed to help leaders build and leverage interventions, tenacity and balance staff members’ mental wellness gradually in order to develop mental-socio-emotional resilience.  Leaders will acquire knowledge and skills to escalate interventions and support staff to regain mental health strength and well-being.

Learning Outcomes

• Know the definitions of mental well-being and stress
• Understand potential mental health concerns/conditions (Anxiety, Stress, Burnout and Depression) encountered by individuals who experience difficult circumstances at the workplace
• Apply Tripartite Advisory on Mental Well-being at workplaces
• Identify stressors and causative factors of stress at the workplace
• Respond effectively to emotional, psychological and behavioural reactions in stressful situations
• Monitor and manage personal stress
• Provide basic knowledge/skills on how to reach out, empathize and support others in distress
• Identify signs of mental distress in colleagues, and when they can refer and seek professional support
• Share the Tripartite Advisory recommendations at individual, department and organisation levels
• Apply tools to help staff lead a balanced life and work towards a state of well-being even in unprecedented challenging times
• Demonstrate effectively the necessary disposition and competencies to build mental and emotional resilience
• Enhance the physical, emotional, social, and mental well-being of everyone
• Establish and maintain positive and healthy empathic relationships with each other at the workplace
• Practise evidence-based relaxation techniques to reduce stress

HANDLING WORKPLACE HARASSMENT

Synopsis

This programme aims to identify and recognise workplace and sexual harassment. Participants will acquire competencies on handling harassment situations appropriately. They will learn how to support and handle concerns of employees/members in a sensitive and positive manner.

DURATION: 4 HOURS

Learning Outcomes

• Be aware of workplace harassment and outrage of modesty

• Recognise workplace harassment and sexual harassment

• Be aware of behaviours, manner of communication, images, expressions, symbols or any other representations that could be heard, seen or perceived by an employee as offending and distressing

DURATION: 8 HOURS

Learning Outcomes

• Know the consequences of workplace harassment and outrage of modesty

• Build competencies to manage workplace harassment and sexual harassment

• Reach out and support employees

• Apply the first interview

• Apply the process of helping through the 6C’s Model of Helping

• Apply five behavioural micro-competencies to support workplace and sexual harassment

• Assess when to an employee of Person-in-Need (PIN) needs a referral for professional help

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You can also visit JC Integra (TA) Pte Ltd for more information.