Other Courses

SHOrt Courses conducted by JC INTEGRA

Other short courses conducted by Berne TA Center’s associate JC Integra Consultancy Services

COURSES

MANAGING CHALLENGING SITUATIONS WITH CUSTOMERS AMID PANDEMIC (2-DAY PROGRAMME)

Synopsis

This two-day programme is designed to build participants’ emotional intelligence and problem-solving competencies, so that they can respond effectively when they encounter challenging situations with customers.  Participants will use their “real-world” case studies in the learning and teaching environment to calibrate their competencies when responding to customers via phone, email, and face-to-face contact.

Learning Outcomes

By the end of the programme, participants will be able to:

Day 1

• define what is a “challenging” situation in the workplace;
• understand paradigm and paradigm shifts;
• know themselves and their customers under challenging situations;
• transact and stay effective with angry, dismissive, upset, irritated, demanding and annoyed customers; 
• know behavioural style(s) in stressful situations;

Day 2

• apply the “ASKS” Model and Bull’s Eye Transaction to identify, analyse and manage difficult situations;
• apply the “HEAT” framework to manage customers’ negative emotions and needs; and
• apply the competencies of assertiveness and negotiation in challenging situations.

UP YOUR SOCIAL & MENTAL-Q AMID PANDEMIC (2-DAY PROGRAMME)

Learning Outcomes

DAY 1

Part I- An Introduction to Understanding Self and Others to Build EQ Competencies

Understand self and others better using Transactional Analysis (TA). 

Know my temperament and personality.  

Recognize vulnerabilities under challenging situations.

Part II- Life Positions and Distress (Mental Resilience)

Thrive with stress and manage challenging situations at the workplace.

Part III- Ego States Analysis and Personality (Strengths Builder)

Know my personality functions and find my strengths in my personality to build relationships with others.

DAY 2

Part IV- Transactional Analysis and Strategic Communication (Social Intelligence)

Use communication strategies for effective communication and build healthy relationships.

Use communication strategies to co-create relationships and solutions.

Part V- Script Analysis (Mental Resilience)

Manage the past and make effective changes for the present and project to the future. 

Part VI- Drivers and Work-styles

Know my Drivers and use them as gifts at the workplace.

Part VII- Strokes Theory (Social Resilience)

Motivate self and others at the workplace.

MENTAL WELLNESS AMID PANDEMIC THROUGH TRANSACTIONAL ANALYSIS (TA) (3-HOUR TALK)

Synopsis

This talk taps on three major TA theories to help learners lead, adjust and thrive in unstable and unprecedented challenging situations. It is designed to help learners integrate TA in building individual-family and corporate resilience.

Learning Outcomes

• Learn to lead a balanced life amid the coronavirus outbreak using a TA Modality;
• build mental, social and emotional resilience through TA; and: 
• adjust to I am OK and You are OK in unprecedented circumstances.

MENTAL WELLNESS AMID PANDEMIC (3-HOUR TALK)

Synopsis

This talk help learners lead, adjust and thrive in unstable and unprecedented challenging situations. It is designed to help learners in building individual-family and corporate resilience.

Learning Outcomes

• Learn to lead a balanced life amid the coronavirus outbreak;
• Build mental and emotional resilience; and 
• Adjust to positive mindsets in unprecedented circumstances and actions.

BUILDING RESILIENCE AND COMPETENCIES IN CRISIS MANAGEMENT (2 Days)

This 12-hour course is to facilitate participants to assist person-in-need in crisis management.

Learning Outcomes

To equip participants with essential competencies to:

• define and understand crisis situations
• understand emotional, psychological and behavioural reactions in a crisis;
• know the qualities, roles and responsibilities of a crisis interventionist;
• intervene using support counselling competencies;
• use four micro-behavioural competencies to build rapport and relationship;
• provide self-care after the crisis event;
• help individuals to adjust to the aftermath of crisis; 
• help the recovering individuals to achieve an optimal level of well-being and mental health; and
• introduce the concept that positive adjustments can take place post trauma and crisis. 

Administrative Details 

Professional Fees:       S$3,800.00 per day   

Duration:                      2 Days

MANAGEMENT AND INTERVENTIONS OF CRISIS AND MAJOR SETBACKS (1 Day)

This one-day course is to facilitate individuals in crisis management.

Learning Outcomes

• To equip individuals with essential competencies to:
• define and understand crisis situations;
• understand Crisis and Impact (emotional, psychological and behavioural reactions);
• know the qualities, roles and responsibilities of a crisis interventionist;
• intervene using the “CIA” Model and four micro-behavioural competencies;
• help individuals adjust to the aftermath of crisis; and
• provide self-care after the event.

Administrative Details 

Professional Fees:       S$3,800.00 excluding materials

Facilitators:                  Dr Jessica Leong and Dr Francis Heng

You can also visit JC Integra Consultancy Services for more information.