Transactional Analysis for Developing Positive Communication Competencies in Working Relationships (Level 2)

(Unit Code: SSC-BIN-2010-1.1-1)

Course Accreditation under the Singapore Workforce Skills Qualification System (WSQ)


Training Hours:                          6

Assessment Hours:                    1


Learning Objectives

  1. Develop Self and Situation Awareness to Construct and Build Relationships with Stakeholders
  • Identify the strengths and areas for improvement of one’s personality to better manage work relationships
  • Recognise one’s behavioural vulnerabilities, and how these impact relationships at the work place
  • Apply possible strategies and follow up actions to build positive relationships with stakeholders
  1. Construct and Build Relationships using the Ego States Model
  • Understand self and others using Transactional Analysis (TA) in professional practice
  • Use self-assessment tools to evaluate self and others
  • Analyse and discuss professional development needs using personality profiling tool
  1. Build Effective Communication for Positive Relationships Using Transactional Analysis
  • Use Transactional Analysis (TA) as a model to build and strengthen relationships
  • Apply effective communication strategies to achieve effective relationships
  • Demonstrate competencies to co-create solutions in managing challenging situations and relationships


Facilitator:      Dr Jessica Leong, Teaching & Supervising Transactional Analyst

Inquiries:         Email:

Telephone: Angela at 9817 7311




At least 1 GCE ‘N’ Level pass

At least 1 GCE ‘O’ Level pass

Other certificates or qualifications of equivalent standard  (secondary) n.e.c.

Polytechnic Diploma

Bachelor’s degree or equivalent

Master’s or equivalent


Target Group and Audience


Non-supervisory and Supervisory

Service providers; educators; and health workers


Mode of Training


Full Time


Language Medium




Administrative Fees

$100/- (include handouts, coffee break, lunch & fruits) 



Assessment must attain the “Competent” grade. 

WSQ Certificate will be awarded by SkillsFuture SG with competent grade.

90% attendance.